Archive for April, 2011

How many times have you stayed at a hotel that advertises high speed WiFi but did not deliver its promise?  Personally I have been through a few of them.  I always have to carry my laptop around the property and try to find the 'sweet spot' where the wireless connection is good enough to surf the net.  Even if I'm connected, the speed is too slow because either so many guests are on it or the connection is intermittent at best.  

It's hard for me not to complain because like many travellers nowadays, I need to be online to check on work even if I'm on vacation.  At the same time given my background I understand from a hotel's point of view sometimes it is very challenging to offer wireless service that's both free and fast.  There are many possible reasons to this issue:  property managment did not take in enough time to design the system; poor installation by the vendor; the users have outgrown the system capacity (with all the smart phones and iPads we carry, it is not surprising last year's capacity cannot meet today's demand); or it's simply too costly to upgrade.   The result:  guest gets low quality internet connection that is sometimes available and sometimes not. 

Our management also faces the growing challenge of meeting everyone's WiFi needs while addressing all of the above concerns.  We would like our guests to be able to enjoy WiFi access without having to spend more time trying to find the coverage than actually surfing on line.  Thus we spent months researching everything from the proper internet service provider (ISP) down to every piece of equipment and software we implement. 

It has not been an easy task but  we are confident to guarantee that our guests will have adequate WiFi access through our basic, free-to-guest, Complimentary (1 mbps download, 0.5 mbps upload) network.  In addition, we have created another service to meet the needs of those guests who wants faster connection speed.  For an additional one time fee of $10.00 (not per night simply because we disagree with those places that charge the guests per 24 hours.  The guests always feel they have to try to make the most out of the time paid for.  Well we say you should be able to enjoy the access wherever and whenever you want after the one time fee), our guests may access our Premium network and surf the web at 5 times the speed (8 mbps download, 1 mpbs upload) compared to our Complimentary network.

Personally I don't believe I have ever stayed at any hotel that will guarantee its WiFi access.  However we want our guests to feel comfortable knowing that when it comes to making a reservation at a hotel that provides WiFi access, it really means yes, with us you will be able to actually access it.  It's that simple.

Many of our guests often ask us:  I have heard of Disney's Good Neighbor Hotel, what is it and are you part of the program?

We are in deed part of Disney's Good Neighbor Hotel program.  It is an exclusive list of hotels that promote Disney products such as park admissions as well as meeting specific hotel quality standards.  There are currently about 80 Good Neighbor Hotels out of hundreds of properties in Orange County.  This number changes annually as new hotels are added and existing ones that do not meet the requirements are dropped.  We have been a proud member of Good Neighbor program since 2008. 

One of the best benefit of staying at a Good Neighbor Hotel is that you'll always enjoy the most popular admission promotions.  For example, the current 3 day Park Hopper promotion for 2 day price is only offered to members of Good Neighbor Hotels.  How do you know if the hotel is part of the program?  Well, every Good Neighbor Hotel proudly display the Golden Mickey (or as Disneyland calls it, the 'Mickeyangelo').  And here's me with Mr. Mickey. 

Spring Break is into its full swing here at Disneyland Resort.  For the past few weeks we have had visitors from all over the world, for some this is their very first time visiting Disneyland while others this is their annual family trip.  With the economy finally picking up a bit we are also seeing an increase guest traffic at our property.  If you have stayed with us before, you may have experienced the everyday hectic with all the guest check ins and outs.  If you will be visiting us for the first time, here are some common travel tips and expectations we try to advice our guests with so everyone can have an enjoyable stay.

Plan Early and Fully

This one seems fairly common sense but  you will be surprised how many people don't take it to heart.  Spring Break is one of the busiest time during the year for hotels in Anaheim (first place should be summer time).  Please plan to make your room reservations at least 2 to 3 weeks ahead of time and if you can, avoid 'walking in' (looking for a place to stay after you arrived in town).  Since there are so many hotels in Anaheim, many guests feel there has to be room available somewhere so they don't bother with a reservation.  (Wrong!  There are also so many of you!)  This can be true during off season but we have seen many guests arriving late at night only to find out that we, along with every other hotel in Anaheim, is sold out for the night.  As much as we'd love to offer you a room, there simply isn't one.  By having an advanced reservation will not only save you time and ensure there' is a place to stay, it will also make sure sure you have the best deal possible (why?  Guess who pays the most expensive rate, the first guest who books it early when the hotel is less than half full or the last guest when the hotel is trying to sell the last few rooms?  I'm sure you get the idea)  So please plan early and be sure to call ahead and confirm with the hotel especially if you are arriving late (midnight for example) so we know you are still planning on staying with us. 

Expect Lots of Kids Around

Since school is out you will see children of all ages EVERYWHERE.  Of course, with kids come the noise, running up and down the stairs, jumping on the beds, screaming and crying or even prank calling your room…etc etc.  Please be kind and anticipate you may experience this during your stay.  However, this does not mean you have to live with it if you really can't stand it.  We often advise the guest should the noise level becomes unacceptable to you, please let our front desk staff know so we may take appropriate measure (no, this doesn't mean we will go spank the kids for you).  Front desk staff will first contact the responsible adult (i.e., parents) and ask them to keep it down because other guests (i.e., you) would like to get some rest.  If after a while that still does not work, front desk staff can personally pay a visit to the room OR offer you a different room away from the noise if possible.  From our experience many guests simply tolerate the noise and end up having a bad night's sleep.  Of course next  morning the guest will be so unhappy the first person he or she will complaint to is the front desk staff.  We can help, please be kind, smile, and let us know!


No, this doesn't mean we want you to clean your own rooms.  Our staff is trained to clean as many as 18 rooms a day but you can certainly help to make their jobs easier by tidy up a bit before you leave.  We understand you may have kids with you and the room simply gets messy when you leave.  By picking up your personal belongings off the ground or putting them in a corner can actually make sure your room gets cleaned better.  Also, believe it or not, this will also help lower the chances of items gone missing in the room because sometimes it's so clattered in the room that stuff gets thrown behind the bed or night stands. 


This is a very common issue that we, and many other hotels in Anaheim, will experience during busy times.  Lack of parking spaces can be one of the most frustrating issues our guests may experience, especially when you arrive or return back late.  You are tired from the day's activities and I'm sure the last thing you want to deal with is finding a space to park.  Trust me, we do not want to see you angry at midnight as well.  Unfortunately very often we have families bringing more than one vehicle per room and therefore making our small parking lot even tighter.    Our staff is trained to instruct the guest where to park when we're full (I wish we can valet the car for you, but insurance liabilities prohits us to do so.  The next best closest thing is to show you where to park.  Although we did have some guests told us that we are the only Super 8 that does a semi valet service, cool!)  So please be patient, smile, and let us know what time you intend on leaving tomorrow morning so we may arrange your vehicle in our stack parking area.  If you do not have the slightest idea on what time you may leave (many guests actually just told us 'when I open my eyes in the morning that's when I'll leave), that's okay too.  We always take down the license plate number so we know which vehicle belongs to whom just in case we need to move the vehicles around.  If this arrangement really doesn't work for you, please let me know personally and I shall make other accommodation for you.

More tips to come…