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Travel Tips Part II

Check In Procedure – We are proud to say the typical length of check in time for each of our guests is under 5 minutes.  Here’s how you can help us speed things up (especially if you just want to drop in, check in, drop off bags and dart over to the park).  Please have the following information ready:  your driver’s license, payment method, vehicle plate number and make of the car, number of guests that will be staying in the room with you.  That’s all we need to process the check in.  Even if the room is not ready yet we can process the paperwork and you’re welcome to pick up the keys anytime after 3pm.  You can leave your luggage in our storage room and off you go.

Special Requests – The most common special requests we regularly receive are:  first floor room, extra towels, extra pillows…etc.  Unless your love ones want us to plan a surprise party for you in the room, we can deal with these regular special requests fairly easily if you let us know at check in.  However, there are two situations where special requests can be challenging to meet.  One:  combo requests.  If you would like first floor, away from the elevator, close to pool, smoking room with a parking space right in front.  Well that can be challenging because there simply isn’t a room like this.  So be kind, keep your request reasonable and we understand most people prefer first floor but very often they forget the potential kids upstairs jumping up and down on the beds.  Second:  If you book through an online travel agency such as Expedia/Hotels.com/Travelocity/Orbits…etc.  9 out of 10 times the requests you entered when you made the reservations get lost or missed along the reservation.  This is very common so if you choose to book your reservation through this channel, please be sure to double check with us before you arrive.

Pool Policy – kids aren’t allowed by themselves simply because of safety issues.  We ask there to be an adult physically present at the pool area with their young ones.

Large/Oversize Vehicles – Due to our limited parking spaces, we ask those of you who plan to arrive in oversize vehicle such as a trailer to inform us before your arrival date so we can make the appropriate accommodation.

Finally, relax and enjoy your vacation!  You’re already here after long hours in the car or on the plane so plan to unwind and relax your mind!

 

Pool Closure

Dear Guests

Our pool will be closed from 09/26/2011 to 09/29/2011 due to maintenance.  We apologize for the inconvenience and appreciate your understanding!

Frequently Asked Questions

Super 8 Anaheim Disneyland Drive Guest FAQs

Download Complete FAQs 

 

 

Reservation

How can I make a reservation without a credit card?   

All reservations require a valid credit card to guarantee your arrival.  However, if you do not have access to a valid credit card, you may contact the property at least 3 to 4 weeks ahead and make a temporary reservation pending money order deposit.  Deposit must be received at least 7 days prior to the check in date or the reservation will be cancelled.

Do you have a shuttle service to Disneyland?  Can I leave my vehicle with you? 

Unfortunately we do not provide our own shuttle service to the park.  However, we’re within walking distance (10 ~15 minutes) to Disneyland®’s Mickey and Friends parking lot where you may take the free tram service to the Maingate and Downtown Disney®.  You may also leave your vehicle with us once you’ve registered the car plate at the front desk.  You may also use Anaheim Resort Transit, or ART which provides shuttle service from Disneyland to the bus stop just around the corner of Ball Road and Disneyland Drive.  For more information on fares, schedules, and routes, please visit ART website http://www.rideart.org.

What do you serve in your continental breakfast?

We serve complimentary donuts, toast, juice, coffee, milk and cereal.

Do you sell discounted Disneyland® tickets?

We offer 2 or 3 day Hopper® pass (good for both Disneyland® and Disney California Adventure®) depending on the season.  Be sure to call us directly for the current promotions and ticket availability. For a list of current ticket prices offered please click here.

What is the easiest way to get from Los Angeles (LAX) or Orange County (SNA) airport to the hotel?

The easiest way is through Super Shuttle (1-800-Blue-Van) or Prime Time Shuttle (1-800-Red-Vans).  Upon exiting the terminal, please look for a sign indicating <Shared Bus / Van>.  A service personnel will be able to assist you getting on the appropriate shuttle.  Please be aware that there are two (2) Super 8 locations in Anaheim so be sure to inform the driver that you’d like to go to Super 8 located on 915 . Disneyland Drive.  You do not need to make advance reservations, however, should you need return service we advise you to make advance reservation at least 24 hours prior to your departure time. 

Do you know the rates for a taxi from the airport to the hotel?

No.  Please contact Yellowcab.com for the most accurate fare information.  The hotel is located 35 miles away from LAX (Los Angeles International Airport) and 14 miles away from SNA (John Wayne/Orange County Airport).

How can I find more information about your hotel?

Please visit our website at www.super8motel.net or call us toll free at 1-800-248-4400.  You may also email us at frontdesk@super8motel.net.

This is my first time visiting Anaheim/Disneyland®, what suggestions do you have?

Please visit our Help Me Plan My Trip page or our Super Blog for tips and suggestions!

Can we request adjoining rooms at the time of booking since we have young kids accompanying with us?

Yes.  We do have limited adjoining rooms available and it is assigned on a first come first serve basis.  Guests are encouraged to contact the hotel around 12:00 pm on the date of arrival to request either adjoining rooms or rooms next door each other.  Please note that although a room type request is not a guarantee, we will make every effort to accommodate your needs.

 What is your cancellation policy?  Cancellation charges?

Should you need to cancel your reservation please inform us at least 48 hours prior to your arrival date to avoid any penalty*.  First night room rate plus applicable taxes will be assessed on reservation not cancelled by the cancellation policy time or should a reservation become a no show status.

 *Please note 3rd party on line website such as Expedia and Orbitz.com may have a different cancellation policy, thus for your convenience we strongly encourage you to make your booking directly with the hotel.

 What if I encounter an emergency such as car problem or flight cancellation on the day of arrival?

We understand there will be unexpected events that are out of your control.  Please contact us immediately at 1 800-248-4400 or +1 7147780350 if you are unable to make it to the scheduled arrival date.  We will do our best to postpone your reservation to the next available date or make other appropriate arrangement.      

 Are there any tour packages offered at the hotel?

Yes.  We do have 3rd party tour companies that will coordinate your trip.  Brochures are available at the front desk.  Please keep in mind most tours require 24 hours advance reservation.

 Is it safe to walk around Disneyland?

Yes.   Anaheim Resort is a very safe area and you will see many tourists out at night enjoying all types of activities.  Disneyland and California Adventure is a world class resort and Anaheim does a very good job to keep it safe for all of our visitors. 

 Check In/Check Out

 

When is your check in time?  Can I come in earlier to check in? Can I come in after midnight?

Check in time is at 3:00 PM. 

If you’d like to check in earlier than 3:00 PM, you may stop by and complete the check-in paperwork.  However, the room will not be available until 3pm, at which time or after you may pick up the keys.  Guests are welcome to check in early and leave their vehicles or luggage before departing to Disneyland.  Again, please check in first and register your vehicle before leaving the property.  Unregistered vehicles will be towed at owners’ expense.

When is your check out time? Can I leave luggage or my vehicle once I have checked out?

Our check out time is at 11:00 AM. 

We do offer complimentary storage for your luggage and personal items.  Please contact our front desk upon your check out.  If you plan to temporary leave your vehicle at the hotel once you checked out, please advise the front desk and one of our staff will guide you to the appropriate parking space.  

 Do you have parking for truck, recreation vehicle, bus or semi vehicles (without trailer)?

Unfortunately due to the limited parking spaces available for compact vehicles, we are not able to accommodate recreation vehicle, bus or semi truck to park at the property unless you have a group reservation.  For more specific inquiry on parking, please contact the property directly ahead of time. 

Do you charge for parking?

No.  We do not charge for parking, however, if there is more than one vehicle within your group, please inform our front desk and register both vehicles’ license plates.  We do have designated parking spaces for families with 2 or more vehicles.  Unregistered vehicle(s) will be subject to towing at owners’ expense.

 What if I wish to take my vehicle with me?  How much is parking?

You may park at Mickey and Friends lot for $15/day for cars and motorcycles; $20 for oversized vehicles and motor homes; $25 for buses.  For more parking info, contact Disney Resort & Transportation at 714-781-3745.

 

 What is your legal check in age and what do I need for check in?

Legal check in age is 18.  Please provide legal identification, valid credit card or cash deposit upon check in. 

How many guests can be accommodated in each room?

We are able to accommodate a maximum of 4 guests (including child & infant) per room with 2 queen size beds.  If you have a 5th guest you may request a rollaway bed or crib for an additional charge.  Please contact us directly

Do you have an outdoor heated pool or spa?

We do have an outdoor heated spa, however, our pool is not heated. 


 

Payment

 If someone is paying for my hotel stay, or if I am paying for someone for his / her stay with a credit card, what should I do?

The card holder for the reservation is made under must be present at check in.  In order to protect all of our guests from potential fraudulent transactions, if the cardholder cannot be present at the property to check in then a separate authorization form must be filled out by the cardholder in order for us to process the credit card.  You may request this form by contacting any one of our front desk staff.  Please email or fax the completed form to us along with a copy of the credit card (front and back) and a valid form of identification (e.g., driver’s license or passport).  Upon receipt of the completed authorization the card will be processed and you may call to confirm and request a receipt to be sent to the cardholder.   

 Do you accept personal check? debit cards or any other payment method?

We accept most major credit cards: VISA / MasterCard / Diners / JCB / Discover

We accept money order or traveler’s check

We accept debit card with Visa / MasterCard logo

We do not accept personal check

Do you charge my credit card at the time of reservation?  Can I pay cash when I check out?

We do not charge your card upon reservation*, however, in certain instances (such as late check in) we may pre-authorize the credit card prior to your arrival for the estimated amount of your stay in order to guarantee your reservation.

*Please note your credit card will be charged immediately for reservations made through a third party online travel agency (e.g., Expedia, Orbitz and Travelocity)*

What is a credit card authorization?  When do you process it? A credit card authorization is done to verify the validity of the credit card used for a reservation.  Typically the card will be authorized for the estimated cost of your reservation as early as two days prior to the arrival date.  In the event the card declines we will try to reach the guest for an alternate credit card.  Please note that reservation may be cancelled if we are unable to obtain a valid authorization. 

If you are visiting from overseas please advice your credit card company about your travel dates and destinations as they normally monitor unusual transactions and may placed certain restrictions which may prevent us from obtaining a valid authorization. 

 My credit card company informed me that the hotel is still holding an authorization, when it will be released?

Depending on the bank or the credit card company, an authorization will typically be dropped 5 to 10 business days after the check out date.  There can be exceptions and should you need an authorization dropped sooner please contact us directly. 

What happened if my credit card is stolen or expired before my arrival date (or after reservation has been made)?

Please update your credit card information at your earliest convenience.  In the event the card declines we will try to reach  you for an alternate credit card.  Please note that you reservation may be cancelled if we are unable to obtain a valid authorization.

Download Complete FAQs 

Special Ticket Offer For So Cal Residents!

For a limited time only, Southern California Residents can enjoy substantial savings on 3 day park tickets!  You may purchase the ticket online through the link here.  This offer will expire 09/05 so hurry up and get your tickets!

 

City Pass Packages

 

Looking for an all-inclusive package with many destinations plus great savings?!  We’ve got the answer for you.  Check out our new City Pass packages that’s tailored to fit your needs.  Each City Pass ticket includes:

  • 3 Day Disneyland and California Adventure Park Hopper admission
  • 1 Day Universal Studio admission
  • 1 Day Sea World San Diego admission
  • 1 Day San Diego Zoo or Wild Animal Park admission

Ready to pick your package?  Just follow the chart below and look for the number of adult and child in your party, then the number of nights you’d like to stay us, it’s that easy!  Reservations can be made by calling us at 714-778-0350 or email us at packages@super8motel.net.  All package prices are inclusive of tax.  We hope to see you soon!

Type Adult Child** Hotel Nights Total*
CP1 5 0 7 $1,839
CP2 5 0 6 $1,769
CP3 5 0 5 $1,699
CP4 5 0 4 $1,629
CP5 4 1 7 $1,789
CP6 4 1 6 $1,719
CP7 4 1 5 $1,649
CP8 4 1 4 $1,579
CP9 4 0 7 $1,559
CP10 4 0 6 $1,489
CP11 4 0 5 $1,419
CP12 4 0 4 $1,349
CP13 3 2 7 $1,749
CP14 3 2 6 $1,679
CP15 3 2 5 $1,609
CP16 3 2 4 $1,539
CP17 3 1 7 $1,509
CP18 3 1 6 $1,439
CP19 3 1 5 $1,369
CP20 3 1 4 $1,299
CP21 3 0 7 $1,279
CP22 3 0 6 $1,209
CP23 3 0 5 $1,139
CP24 3 0 4 $1,069
CP25 2 3 7 $1,689
CP26 2 3 6 $1,619
CP27 2 3 5 $1,549
CP28 2 3 4 $1,479
CP29 2 2 7 $1,459
CP30 2 2 6 $1,389
CP31 2 2 5 $1,319
CP32 2 2 4 $1,249
CP33 2 1 7 $1,249
CP34 2 1 6 $1,179
CP35 2 1 5 $1,109
CP36 2 1 4 $1,039
CP37 2 0 7 $999
CP38 2 0 6 $929
CP39 2 0 5 $859
CP40 2 0 4 $789

*All prices shown including tax

** Child is age 3 to 9

 

Introducing Summer Disney Packages

The long awaited summer is finally coming!  We’re going to kick off this summer season celebration by offering special Disney packages with great savings.  The packages are available to all our guests till Sept 5th, 2011, you may purchase the package through advance reservation by emailing us at packages@super8motel.net or call us at 714-900-2168 (or use the Call Me feature on the top right hand corner of this page and we’ll call you back!).  All prices are inclusive of tax and all packges will enjoy complimentary WiFi upgrade with faster speeds!  If you do not see a suitable package for you, make up one of your own!  Email us your preferred date, number of nights, type of tickets you need and we’ll quote a special package price just to suit your needs!

Southern California Resident 3 Day Park Hopper Packages

Type 3 Day Adult or Child Ticket Hotel Nights Total* Ticket Savings**
A1 4 2 $749.00 $208.00
A2 4 3 $809.00 $208.00
A3 4 4 $869.00 $208.00
B1 3 2 $589.00 $156.00
B2 3 3 $649.00 $156.00
B3 3 4 $709.00 $156.00
C1 2 2 $439.00 $104.00
C2 2 3 $499.00 $104.00
C3 2 4 $559.00 $104.00
Make Your Own Package *Tax included
**vs box office price

*Southern California Resident Packages are only available to Southern California residents only and are subjected to availability.  Advance reservation is required.  Each ticket is valid for three (3) days of admission to both Disneyland and Disney California Adventure park, including visits to both parks on the same day.  First use must occur on or before 09/05/2011, and tickets expire on 10/19/11 or 45 days from first use, whichever occurs first.  Blockout days apply from 07/02/11-07/04/11; 08/21/11 – 08/22/11.  Each day of use constitutes one full day of use.  Does not include Magic Morning entry and subject to restrictions and change without notice*

Non Southern California Resident 3 Day Park Hopper Packages

Type Adult Child Hotel Nights Total* Ticket Savings**
D1 4 1 4 $1,239.00 $125.00
D2 4 1 3 $1,169.00 $125.00
D3 4 0 4 $1,059.00 $100.00
D4 4 0 3 $989.00 $100.00
D5 5 0 4 $1,249.00 $125.00
D6 5 0 3 $1,179.00 $125.00
E1 3 2 4 $1,229.00 $125.00
E2 3 2 3 $1,159.00 $125.00
E3 3 1 4 $1,039.00 $100.00
E4 3 1 3 $979.00 $100.00
E5 3 0 4 $859.00 $75.00
E6 3 0 3 $789.00 $75.00
F1 2 3 4 $1,209.00 $125.00
F2 2 3 3 $1,139.00 $125.00
F3 2 2 4 $1,019.00 $100.00
F4 2 2 3 $959.00 $100.00
F5 2 1 4 $839.00 $75.00
F6 2 1 3 $779.00 $75.00
F7 2 0 4 $659.00 $50.00
F8 2 0 3 $599.00 $50.00
*Tax Included **vs Box Office Price

*Tax inclusive.  Non-Southern California Resident packages ticket include ONE Magic Morning and is valid till 12/31/2011 without any block out dates*

World of Color

Have you had a chance to check out the new World of Color at Disney’s California Adventure?  If not, check out a preview on our youtube site.  This is a fantastic new watershow that will take your breath away.  Be sure to include this into your list of ‘must sees’ when you visit the park.  The showtimes varie so be sure to check the latest calendar.  Also, you’ll need to reserve a spot by obtaining a ticket.  Our advice to the guest is before you start your day at the park, go to California Adventure to get a ticket first because oftentimes the seating is limited!

http://www.youtube.com/watch?v=vnS7CdRKFjE&feature=player_embedded

High Speed WiFi – Guaranteed

How many times have you stayed at a hotel that advertises high speed WiFi but did not deliver its promise?  Personally I have been through a few of them.  I always have to carry my laptop around the property and try to find the ‘sweet spot’ where the wireless connection is good enough to surf the net.  Even if I’m connected, the speed is too slow because either so many guests are on it or the connection is intermittent at best.

It’s hard for me not to complain because like many travellers nowadays, I need to be online to check on work even if I’m on vacation.  At the same time given my background I understand from a hotel’s point of view sometimes it is very challenging to offer wireless service that’s both free and fast.  There are many possible reasons to this issue:  property managment did not take in enough time to design the system; poor installation by the vendor; the users have outgrown the system capacity (with all the smart phones and iPads we carry, it is not surprising last year’s capacity cannot meet today’s demand); or it’s simply too costly to upgrade.   The result:  guest gets low quality internet connection that is sometimes available and sometimes not.

Our management also faces the growing challenge of meeting everyone’s WiFi needs while addressing all of the above concerns.  We would like our guests to be able to enjoy WiFi access without having to spend more time trying to find the coverage than actually surfing on line.  Thus we spent months researching everything from the proper internet service provider (ISP) down to every piece of equipment and software we implement.

It has not been an easy task but  we are confident to guarantee that our guests will have adequate WiFi access through our basic, free-to-guest, Complimentary (1 mbps download, 0.5 mbps upload) network.  In addition, we have created another service to meet the needs of those guests who wants faster connection speed.  For an additional one time fee of $10.00 (not per night simply because we disagree with those places that charge the guests per 24 hours.  The guests always feel they have to try to make the most out of the time paid for.  Well we say you should be able to enjoy the access wherever and whenever you want after the one time fee), our guests may access our Premium network and surf the web at 5 times the speed (8 mbps download, 1 mpbs upload) compared to our Complimentary network.

Personally I don’t believe I have ever stayed at any hotel that will guarantee its WiFi access.  However we want our guests to feel comfortable knowing that when it comes to making a reservation at a hotel that provides WiFi access, it really means yes, with us you will be able to actually access it.  It’s that simple.

Good Neighbor Hotel – What is it?

Many of our guests often ask us:  I have heard of Disney’s Good Neighbor Hotel, what is it and are you part of the program?

We are in deed part of Disney’s Good Neighbor Hotel program.  It is an exclusive list of hotels that promote Disney products such as park admissions as well as meeting specific hotel quality standards.  There are currently about 80 Good Neighbor Hotels out of hundreds of properties in Orange County.  This number changes annually as new hotels are added and existing ones that do not meet the requirements are dropped.  We have been a proud member of Good Neighbor program since 2008.

One of the best benefit of staying at a Good Neighbor Hotel is that you’ll always enjoy the most popular admission promotions.  For example, the current 3 day Park Hopper promotion for 2 day price is only offered to members of Good Neighbor Hotels.  How do you know if the hotel is part of the program?  Well, every Good Neighbor Hotel proudly display the Golden Mickey (or as Disneyland calls it, the ‘Mickeyangelo’).  And here’s me with Mr. Mickey.

Busy Season Travel Tips Part I

Spring Break is into its full swing here at Disneyland Resort.  For the past few weeks we have had visitors from all over the world, for some this is their very first time visiting Disneyland while others this is their annual family trip.  With the economy finally picking up a bit we are also seeing an increase guest traffic at our property.  If you have stayed with us before, you may have experienced the everyday hectic with all the guest check ins and outs.  If you will be visiting us for the first time, here are some common travel tips and expectations we try to advice our guests with so everyone can have an enjoyable stay.

Plan Early and Fully

This one seems fairly common sense but  you will be surprised how many people don’t take it to heart.  Spring Break is one of the busiest time during the year for hotels in Anaheim (first place should be summer time).  Please plan to make your room reservations at least 2 to 3 weeks ahead of time and if you can, avoid ‘walking in’ (looking for a place to stay after you arrived in town).  Since there are so many hotels in Anaheim, many guests feel there has to be room available somewhere so they don’t bother with a reservation.  (Wrong!  There are also so many of you!)  This can be true during off season but we have seen many guests arriving late at night only to find out that we, along with every other hotel in Anaheim, is sold out for the night.  As much as we’d love to offer you a room, there simply isn’t one.  By having an advanced reservation will not only save you time and ensure there’ is a place to stay, it will also make sure sure you have the best deal possible (why?  Guess who pays the most expensive rate, the first guest who books it early when the hotel is less than half full or the last guest when the hotel is trying to sell the last few rooms?  I’m sure you get the idea)  So please plan early and be sure to call ahead and confirm with the hotel especially if you are arriving late (midnight for example) so we know you are still planning on staying with us.

Expect Lots of Kids Around

Since school is out you will see children of all ages EVERYWHERE.  Of course, with kids come the noise, running up and down the stairs, jumping on the beds, screaming and crying or even prank calling your room…etc etc.  Please be kind and anticipate you may experience this during your stay.  However, this does not mean you have to live with it if you really can’t stand it.  We often advise the guest should the noise level becomes unacceptable to you, please let our front desk staff know so we may take appropriate measure (no, this doesn’t mean we will go spank the kids for you).  Front desk staff will first contact the responsible adult (i.e., parents) and ask them to keep it down because other guests (i.e., you) would like to get some rest.  If after a while that still does not work, front desk staff can personally pay a visit to the room OR offer you a different room away from the noise if possible.  From our experience many guests simply tolerate the noise and end up having a bad night’s sleep.  Of course next  morning the guest will be so unhappy the first person he or she will complaint to is the front desk staff.  We can help, please be kind, smile, and let us know!

Housekeeping

No, this doesn’t mean we want you to clean your own rooms.  Our staff is trained to clean as many as 18 rooms a day but you can certainly help to make their jobs easier by tidy up a bit before you leave.  We understand you may have kids with you and the room simply gets messy when you leave.  By picking up your personal belongings off the ground or putting them in a corner can actually make sure your room gets cleaned better.  Also, believe it or not, this will also help lower the chances of items gone missing in the room because sometimes it’s so clattered in the room that stuff gets thrown behind the bed or night stands.

Parking

This is a very common issue that we, and many other hotels in Anaheim, will experience during busy times.  Lack of parking spaces can be one of the most frustrating issues our guests may experience, especially when you arrive or return back late.  You are tired from the day’s activities and I’m sure the last thing you want to deal with is finding a space to park.  Trust me, we do not want to see you angry at midnight as well.  Unfortunately very often we have families bringing more than one vehicle per room and therefore making our small parking lot even tighter.    Our staff is trained to instruct the guest where to park when we’re full (I wish we can valet the car for you, but insurance liabilities prohits us to do so.  The next best closest thing is to show you where to park.  Although we did have some guests told us that we are the only Super 8 that does a semi valet service, cool!)  So please be patient, smile, and let us know what time you intend on leaving tomorrow morning so we may arrange your vehicle in our stack parking area.  If you do not have the slightest idea on what time you may leave (many guests actually just told us ‘when I open my eyes in the morning that’s when I’ll leave), that’s okay too.  We always take down the license plate number so we know which vehicle belongs to whom just in case we need to move the vehicles around.  If this arrangement really doesn’t work for you, please let me know personally and I shall make other accommodation for you.

More tips to come…